GENERAL STATEMENT OF DUTIES: To be responsible for managing activities relating to technical support in the area of specialization to include planning, organizing, coordinating supervising, and reviewing the work of technical support teams engaged in providing systems management, network management, and/or telecommunications management within the designated technical speciality, including the diagnosis of operating system and hardware malfunctions; to coordinate the evaluation, selection, installation, and maintenance of hardware and software related to area of specialization; and to do related work as required.

SUPERVISION RECEIVED: Works under the general direction of a Deputy Information Processing Officer with wide latitude for the exercise of independent judgement in the performance of technical support activities; work is subject to review upon completion for results obtained and conformance with established policies, procedures and objectives.

SUPERVISION EXERCISED: To plan, organize, coordinate, direct, supervise and review the work of technical support teams and others assigned to assist.

Illustrative Examples of Work Performed

To be responsible for managing activities relating to technical support in the area of specialization to include planning, organizing, coordinating, supervising and reviewing the work of technical support teams engaged in providing systems management, network management, and/or telecommunications management within the designated technical speciality including the diagnosis of operating system and hardware malfunctions.

To coordinate the evaluation, selection, installation, and maintenance of hardware and software related to the area of specialization.

To coordinate the installation and maintenance of mainframe, mini computer and/or network operating systems, as well as data management, security management, telecommunications, performance and capacity management, and utility software within the designated environment.

To be responsible for the implementation of methods and procedures necessary to support all activities related to the installation change, problem resolution, performance, and operational capacity of systems within a functional area.

To be responsible for providing technical support services for upper level operation and applications and applications staff within other specialization areas.

To assist agencies of state government with the preparation of the specifications for the procurement of hardware, soft ware and services directly related to speciality area.

To be responsible for planning, conducting and overseeing training sessions designed to introduce and educate technical staff subordinates with new or improved hardware, software products or procedures.

To serve as the primary point of contract for vendors providing technical support and maintenance services related to the area of specialization.

To do related work as required.

Required Qualifications for Appointment

KNOWLEDGES, SKILLS AND CAPABILITIES: A thorough knowledge of the principles, practices and techniques required in systems, network and/or telecommunications management; a thorough knowledge of the operating systems, utility and diagnostic software utilized in the area of specialization; a thorough knowledge of the operational functions and intricacies of the computer, network and telecommunications equipment utilized within a speciality area and the ability to apply such knowledge in diagnosing various technical problems causing system interruptions and malfunctions; the ability to plan, organize and supervise the work of technical support teams and others assigned to assist; the ability to plan, conduct and oversee training sessions designed to educate technical, operations and applications staff members regarding new hardware, software and procedures; the ability to communicate effectively with subordinates, associates and superiors within the department and supported agencies; the ability to establish and maintain effective working relationships with others; and related capacities and abilities.

EDUCATION AND EXPERIENCE:

Education: Such as may have been gained through: graduation from a college of recognized standing with a degree in Computer Science including or supplemented by successful completion of courses in the pertinent technical speciality; and

Experience: Such as may have been gained through: considerable employment in a responsible position planning, organizing supervising and reviewing the activities of a technical support staff engaged in providing technical support in the area of specialization.

Or, any combination of education and experience that shall be substantially equivalent to the above education Supplemental Information

Preferred Qualifications Demonstrated knowledge and technical proficiency in OS standardization (Windows / UNIX / Linux), with oversight and compliance enforcement of the same, and managing an Enterprise Windows OS / UNIX / Linux support team. Competency to oversee multiple staff and simultaneous projects and services, Strong Knowledge of Windows OS / UNIX / Linux Administration, Web Site deployment and maintenance, Web Cert management and administration, System security and compliance standards and DNS deployment, maintenance, and administration. 7 years working with enterprise level Windows OS / UNIX / Linux deployments, web site / cert deployment and maintenance, System security and compliance standards and DNS deployment and maintenance. Troubleshoot all aspects of UNIX / Linux deployments effectively and understand the product flow encompassing software distribution, patch management, operating system deployment and logging in detail of the same. Experience designing, deploying, managing, and configuring virtual and physical Windows OS/ UNIX / Linux environments using RedHat Enterprise Linux and other similar enterprise level distributions. Experience with enterprise Windows OS / UNIX / Linux / VM deployments and management, including application package development and enterprise system refreshes. Exceptional customer service orientation.

Job Type: Full-time

Pay: $103,192.00 - $105,055.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 4 years

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person